Leadership Support and Transformation

Companies are evolving in a constantly changing environment: new technologies, energy transition, shifting customer expectations, external growth… These transformations require solid, pragmatic, and action-oriented managerial support.

Think and Motion acts as a trusted partner to align teams, strengthen cohesion, and effectively drive change.

SITE

On site

TERMS

From 1 week to 12 months

Description

1. Defining the Company and Giving It Meaning

Clarification of mission, vision, and values
Building a unifying corporate culture
Aligning strategic objectives with operational practices

2. Driving Transformations (Diapason Method)

Change management for new strategic projects
Support in technological transition and energy transition
Management of external growth projects and organizational integration
Optimization of internal structures and logistics processes

3. Managing Conflicts and Crises (Diapason Method)

Prevention and resolution of intra- and inter-departmental tensions
Mediation with external stakeholders (suppliers, clients)
Crisis management mechanisms to limit impacts on operations and performance

4. Putting the Client at the Heart of the Strategy

Too often, companies do not experience their own customer journey. Yet understanding what a client goes through when interacting with the company is essential.

An external perspective brings quick and effective solutions to improve both the customer experience and the employee experience.

Analysis or implementation of customer satisfaction measurement tools
Definition and mapping of the customer journey
Identification and resolution of friction points (“pain points”)
Monitoring and implementation of corrective actions
Deployment of projects to strengthen customer loyalty and engagement
Development of a new commercial strategy integrating customer relationship management

Our Added Value

We act on all managerial and organizational levers that drive long-term performance:

Optimization of internal organizations
Management of logistics and key processes
Value creation at every stage of the customer lifecycle
Enhancement of after-sales services to ensure customer satisfaction and loyalty

👉 With Think and Motion, your teams find the right balance between operational efficiency and customer satisfaction, while driving sustainable transformation.

Our Interventions

Every company goes through decisive phases: launching a new service, loss of performance, organizational crisis, or technological transformation.

We step in at these key moments to analyze, structure, and implement solutions that secure operations and reignite growth.

Our missions combine accurate diagnosis, operational support, and change management, with one constant goal: turning challenges into drivers of sustainable growth.

Examples of Completed Missions

Euromaster: Global Leader in Tire Distribution

Starting point: Understand the reasons behind customer dissatisfaction and declining footfall in the network.
6-month mission: Visits to 25 distribution centers (internal and franchised), audits of all departments (purchasing, IT, logistics, sales, communication, accounting).
Findings: Multiple causes identified (logistical, commercial, organizational, managerial) and deployment of priority action plans by department.
Result: Sales stabilized in 4 months thanks to commercial actions, followed by a full turnaround within 10 months by removing major bottlenecks across the value chain.

Aixam Mega: #1 Manufacturer of Microcars in Europe

Starting point: Need to boost after-sales service (SAV) revenue.
12-month mission: Implementation of performance indicators, sales and product mix analysis, network and client surveys, competitor study.
Findings: Commercial, logistical, and IT issues identified; corrective actions implemented accordingly.
Result: +10% growth in spare parts revenue in 12 months.

Oscaro Power: French B2C Leader in Photovoltaics

Starting point: Organizational crisis following the simultaneous departure of two key managers.
6-month mission: Operational management (logistics, sales administration, customer relations) and oversight of an IT transformation (new ERP, website redesign, internal interface management, customer returns).
Result: Business continuity ensured during the crisis and long-term stabilization thanks to new tools and processes.